Frequently Asked Questions
Everything you need to know about our professional skincare solutions.
What is the typical shipping timeframe for professional orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, while express options are available at checkout.
Are your products safe for sensitive skin?
Yes, our products are formulated with natural ingredients and are specifically designed to be gentle on sensitive areas, making them ideal for post-waxing or post-shaving care.
Do you offer wholesale pricing for salons and spas?
Absolutely. Bushbalm Professional offers exclusive bulk pricing and professional kits for licensed estheticians and business owners. Please contact our sales team to open a pro account.
What is your return policy for opened products?
Due to the hygienic nature of beauty products, we can only accept returns on unopened and unused items within 30 days of purchase. If you have a quality concern, please reach out to support.
Are Bushbalm Professional products vegan and cruelty-free?
Yes, we are committed to ethical beauty. All of our formulations are 100% cruelty-free and we offer a wide range of vegan-friendly skincare options.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery status in real-time.